Shipping Policy
At Elysium, we are committed to delivering your meticulously crafted orders with discretion, efficiency, and care. This Shipping Policy outlines our procedures for customers within South Africa and beyond.
Order Processing
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Orders are processed within 2-3 business days from the date of purchase, subject to payment confirmation.
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Handmade and custom items may require an additional 3-5 business days for crafting, as noted on the product page.
Shipping Methods and Costs
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Domestic Shipping (South Africa): We partner with trusted couriers to ensure secure delivery. Standard shipping costs start at R80, with free shipping on orders over R1050.
Delivery Timeframes
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Standard delivery typically takes 3-7 business days after processing, depending on your location. Remote areas may require additional time.
Discreet Packaging
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All orders are packaged in plain, unmarked materials to ensure privacy. No branding or product details will appear on the exterior of the package.
Tracking and Updates
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A tracking number will be provided via email once your order ships. You can monitor your package’s progress through the courier’s website.
Lost or Damaged Parcels
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If your order is lost or arrives damaged, please contact us within 7 days of delivery (or expected delivery). We will work swiftly to resolve the issue, offering replacements or refunds where applicable.
Returns and Exchanges
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Please refer to our Returns Policy for details on returning or exchanging items. Note that shipping costs for returns are the customer’s responsibility unless the item is faulty or incorrectly shipped.
Contact Us
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For any shipping inquiries, reach out to us at elysiumans@gmail.com. Our team is dedicated to ensuring your experience is seamless and sophisticated.