Privacy Policy
Last Updated: June 12, 2025
At Elysium, we are committed to protecting your privacy and ensuring a safe, discreet shopping experience. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, make purchases, or interact with our services. By using our site, you agree to the practices described in this policy.
1. Information We Collect
We collect information to provide you with a seamless and personalized shopping experience while prioritizing your privacy.
a. Information You Provide
*Account Information: When you create an account, we collect your name, email address, billing and shipping addresses, and phone number (optional).
*Order Information: When you place an order, we collect payment details (processed securely via third-party payment providers), order details, and delivery preferences.
*Communication Data: If you contact us via email, chat, or phone, we collect your messages and any personal information you share.
*Preferences: Information you provide about your product preferences or interests, such as wish lists or saved items.
b. Automatically Collected Information
*Browsing Data: We use cookies and similar technologies to collect data about your interactions with our site, including IP address, browser type, device information, pages visited, and time spent on the site.
*Transaction Data: Details about your purchases, such as items ordered, date, and amount spent, are recorded to process and fulfill your orders.
*Analytics Data: We use tools like Google Analytics to understand how visitors use our site, helping us improve our services.
c. Sensitive Information
We do not knowingly collect sensitive personal information (e.g., health data, sexual orientation) unless you voluntarily provide it (e.g., in customer support inquiries). We treat such information with the highest level of care and use it only to address your specific request.
2. How We Use Your Information
We use your information to operate our business, enhance your shopping experience, and ensure discretion. Specific uses include:
* Order Processing: To process payments, fulfill orders, and arrange discreet shipping.
* Account Management: To manage your account, provide order history, and send account-related notifications.
* Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
* Personalization: To recommend products based on your browsing or purchase history, if you opt in to personalized marketing.
* Marketing Communications: To send you promotional emails, newsletters, or offers, only with your consent. You can unsubscribe at any time.
* Website Improvement: To analyze site usage and improve functionality, content, and user experience.
* Legal Compliance: To comply with applicable laws, prevent fraud, and protect our business and customers.
3. How We Share Your Information
We value your privacy and only share your information in limited circumstances:
* Service Providers: We share necessary information with trusted third parties who help us operate our business, such as:
** Payment processors (e.g., Stripe, PayPal) to securely handle transactions.
** Shipping companies (e.g., USPS, FedEx) to deliver your orders discreetly.
** IT and analytics providers to maintain and improve our website. These providers are contractually obligated to protect your data and use it only for the services they provide.
* Legal Obligations: We may disclose your information if required by law, such as in response to a court order, subpoena, or to prevent illegal activity.
* Business Transfers: If [Your Store Name] is sold or merged, your information may be transferred as part of the business assets, subject to equivalent privacy protections.
* With Your Consent: We may share your information in other ways if you explicitly agree.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Discreet Shopping
We understand the sensitive nature of our products and prioritize discretion:
* Packaging: All orders are shipped in plain, unmarked packaging with no indication of the contents or our store’s name.
* Billing: Charges on your payment method will appear under a neutral name (e.g., “[Neutral Business Name]”) to protect your privacy.
* Communication: We avoid including product details in external email communications unless necessary and requested by you.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience and analyze site performance. Cookies help us:
* Remember your preferences and cart contents.
* Track site usage for analytics purposes.
* Deliver personalized ads (if you opt in).
You can manage cookie preferences through your browser settings or our cookie consent tool on the website. Disabling cookies may limit some site features. For more details, see our Cookie Policy [link to Cookie Policy, if applicable].
6. Data Security
We take robust measures to protect your information:
* Encryption: We use SSL (Secure Socket Layer) encryption to secure data transmission on our site.
* Access Controls: Only authorized personnel have access to your personal information.
* Payment Security: Payment details are processed by PCI-compliant third-party providers and are not stored on our servers.
* Regular Audits: We conduct regular security assessments to identify and address vulnerabilities.
Despite these measures, no online system is 100% secure. We encourage you to use strong passwords and avoid sharing sensitive information unnecessarily.
7. Your Rights and Choices
You have control over your personal information. Depending on your location, you may have the following rights:
* Access: Request a copy of the personal information we hold about you.
* Correction: Update or correct inaccurate information.
* Deletion: Request deletion of your data, subject to legal or contractual obligations.
* Opt-Out: Unsubscribe from marketing emails or opt out of personalized ads.
* Data Portability: Request your data in a machine-readable format.
* Restrict Processing: Limit how we use your data in certain cases.
To exercise these rights, contact us at elysiumans@gmail.com or use the tools provided in your account. We will respond within the timeframes required by law (e.g., 30 days under GDPR or CCPA).
8. International Data Transfers
If you are located outside South Africa, your information may be transferred to and processed in S.A., where our servers are located. We ensure such transfers comply with applicable data protection laws, using mechanisms like Standard Contractual Clauses where required.
9. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy or as required by law:
* Account Data: Retained while your account is active or until you request deletion.
* Order Data: Kept for at least 7 years to comply with tax and accounting laws.
* Browsing Data: Retained for up to 24 months for analytics purposes, unless you opt out.
When data is no longer needed, we securely delete or anonymize it.
10. Third-Party Links
Our website may contain links to third-party sites (e.g., product manufacturers or payment processors). We are not responsible for their privacy practices. Please review their policies before providing personal information.
11. Children’s Privacy
Our website and products are intended for adults aged 18 and older. We do not knowingly collect information from individuals under 18. If we become aware of such data, we will delete it immediately.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our website. The “Last Updated” date at the top indicates the latest revision.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Elysium
[Your Business Address, if applicable]
067 385 5155