Elysium Refunds & Returns Policy
At Elysium, we are dedicated to ensuring your satisfaction with our meticulously crafted, luxurious products. This Refunds & Returns Policy outlines our commitment to a seamless and discreet experience for our valued customers in South Africa
Eligibility for Returns
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Returns are accepted within 14 days of delivery for unused, unopened, and undamaged items in their original packaging.
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Due to the intimate nature of certain products (e.g., lingerie, personal toys, lubricants, and custom-made items), returns are only permitted if the item is faulty or incorrectly shipped.
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Custom or personalized items are non-returnable unless defective.
Return Process
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Initiate a Return: Contact us at support@elysium.co.za within 14 days of delivery, providing your order number and reason for return.
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Approval: Upon approval, you will receive a Return Authorization (RA) number and instructions for returning your item.
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Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or incorrectly shipped. We recommend using a trackable courier service to our designated South African address.
Refunds
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Refunds are processed within 5-7 business days of receiving and inspecting the returned item.
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Approved refunds will be issued via Electronic Funds Transfer (EFT) to the original payment account. For EFT details, contact elysiumans@gmail.com, including your order number as the reference.
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Original shipping fees and return shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges
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Exchanges for items of equal or lesser value are subject to availability. For higher-value items, the price difference must be paid via EFT.
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To arrange an exchange, follow the return process by contacting elysiumans@gmail.com.
Faulty or Incorrect Items
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If an item is defective or incorrectly shipped, notify us within 7 days of delivery.
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Replacements or full refunds will be issued promptly upon receipt and inspection of the item.
Non-Returnable Items
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For hygiene and safety reasons, intimate apparel, personal pleasure devices, lubricants, and custom-crafted items are non-returnable unless faulty.
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Items marked as “final sale” are non-returnable.
Contact Us
For assistance with refunds, returns, or inquiries, please contact elysiumans@gmail.com. Our team is committed to ensuring your experience reflects Elysium’s elegance and care.